Self Sevice and Service Desk

Overview of how Self Service features in the end-user portal are implemented inside the OMNITRACKER IT Service Management template and how they realted to the Service Desk. OMNITRACKER is more than just a high-end ITSM solution, it is a high-end and out-of-the-box ITSM solution that is configured on top of the extremely flexible OMNITRACKER workflow platform, which means that it is easily adjustable by our clients, via configuration. OMNITRACKER is by contract guaranteed to be release compatible, even if major changes have been applied to existing processes.

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