“If you are not on the cloud, you are not going to transform”

Senior business and technology executives from leading institutions in Vietnam assess the next steps in their digital transformation journeys as they redefine operational processes and service delivery. Nguyen Ngoc Nhu Uyen of Asia Commercial Bank, Kalidas Ghose of FE Credit, Bryan Carroll of TNEX and Rajashekara Maiya of Infosys Finacle shared their views on the priorities in digital transformation. Uyen noted “transformation” is a journey that comes from inside out. The challenge is in finding innovative ways of designing user-centric solutions to deliver a digital customer experience. Ghose, on the other hand, pointed out that adopting a horizontal business process management opens up new opportunities and facilitates customer journey. Carroll asserted that institutions must move to the cloud to transform and deliver the services that customers want. The four speakers also tackled digital optimisation versus transformation, the deployment of private clouds versus public clouds, leveraging partnerships, and building ecosystems based on customer experience and loyalty. The following key points were discussed: ● Optimising internal processes by balancing speed and risk management ● Leveraging the power of cloud to drive digital-first operating models ● Digitising risk measures to attract the right talent and cultural shift ● Uitilsing advanced technologies to transform legacy systems into cloud ● Deploying public or private cloud to adapt to the new reality ● Strengthening fintech and techfin collaboration to speed up the digital journey ● Mapping the use of new technologies for implementation and to create awareness ● The need for building an ecosystem platform based on customer experience and loyalty More details: https://www.radio.finance/episodes/scaling-digital-priorities-for-vietnamese-banks-in-next-phase-of-digital-transformation

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